Termos do serviço

Effective Date: January 1, 2025

Welcome to Memoria Columbaria, legally registered as Memoria Columbaria SAC LLC. (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website https://memoriacolumbaria.com (the “Website”), purchases, communications, and participation in our SMS and email programs.

By accessing or using our Website, requesting a quote, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or services.

1. Use of Website

You may use our Website only for lawful purposes and in accordance with these Terms. You agree not to:

• Engage in fraudulent, deceptive, abusive, or unlawful activity.
• Interfere with the operation, security, or functionality of the Website.
• Copy, reproduce, distribute, or exploit any portion of the Website without our prior written consent.
• Misrepresent your identity or submit false information through our forms or ordering process.

1. Product Information and Orders

We strive to provide accurate descriptions, renderings, dimensions, and specifications for all products and services.

Products may include columbaria, cremation niches, cremation monuments, cremation urns, memorial benches, niche systems, modular memorial structures, and related memorial products.

Because many products are custom-made or personalized:

• Final appearance may vary slightly from digital renderings or photographs.
• Natural stone products may contain variations in color, veining, grain, and texture.
• Product specifications, pricing, and availability are subject to change without notice.
• Cemetery, church, municipality, or site-specific regulations may affect final design, size, installation, and approval.

We reserve the right to refuse, limit, or cancel any order if fraud, unauthorized activity, pricing errors, production issues, approval restrictions, or product availability issues are suspected.

1. Payments

Payments are processed through trusted third-party payment providers.

By submitting payment information, you represent and warrant that:

• You are authorized to use the payment method provided.
• All billing information is accurate and complete.
• You agree to pay all charges associated with your purchase.

Orders may not enter production until payment requirements have been satisfied.

1. Shipping, Delivery, and Project Timelines

We make reasonable efforts to complete production and delivery within estimated timelines.

However, production, delivery, and installation timelines are estimates only and may be affected by:

• Manufacturing schedules
• Material availability
• Carrier delays
• Weather conditions
• Cemetery or memorial park requirements
• Church, municipality, or site approvals
• Permits or documentation requirements
• Site preparation needs
• Installation coordination
• Other circumstances beyond our control

The Company shall not be liable for delays resulting from these circumstances.

1. Returns and Refunds

Many of our products are custom-designed, engraved, personalized, fabricated, or manufactured to customer specifications.

As a result:

• Returns may be limited.
• Refund eligibility may vary depending on the stage of production.
• Custom-designed, engraved, fabricated, or made-to-order products are generally non-returnable once production has commenced.

Please review our Return Policy or contact sales@memoriacolumbaria.com for additional information.

1. Intellectual Property

All content on this Website, including but not limited to product designs, engineering drawings, CAD files, BIM files, renderings, specifications, technical sheets, photographs, logos, artwork, graphics, text, software, and marketing materials, is the exclusive property of Hajiev Stones Inc., Memoria Columbaria SAC LLC., or their licensors and is protected by United States and international intellectual property laws.

No content may be reproduced, copied, distributed, modified, or used without prior written permission.

1. SMS Messaging Terms (A2P Compliance)

By providing your mobile phone number and opting in, you consent to receive SMS or MMS messages from Memoria Columbaria SAC LLC. regarding:

• Quotes
• Orders
• Project updates
• Delivery notifications
• Customer support communications
• Promotional offers

Message Frequency

Message frequency may vary.

Message and Data Rates

Standard message and data rates may apply.

Opt-Out

You may opt out at any time by replying STOP to any message. After opting out, you may receive one confirmation message.

Help

For assistance, reply HELP or contact sales@memoriacolumbaria.com.

Consent

Consent to receive SMS messages is not a condition of purchase.

Data Use

We do not sell, rent, or share mobile phone information with third parties for marketing purposes without your explicit consent. Additional information is available in our Privacy Policy.

1. Limitation of Liability

To the fullest extent permitted by law, Memoria Columbaria SAC LLC., Hajiev Stones Inc., and their affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Use of the Website
• Purchase of products
• Delays in production, delivery, or installation
• Installation-related issues
• Reliance on Website content
• Cemetery, church, municipality, or third-party approval requirements
• Site preparation, permitting, or installation restrictions imposed by third parties

Our total liability for any claim shall not exceed the amount paid for the specific product giving rise to the claim.

1. Indemnification

You agree to indemnify, defend, and hold harmless Memoria Columbaria SAC LLC., its officers, employees, contractors, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising from:

• Your violation of these Terms
• Misuse of the Website
• Violation of any law or third-party rights
• Incorrect information provided by you
• Failure to obtain required cemetery, church, municipal, or site approvals

1. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles.

1. Dispute Resolution

Before initiating legal action, both parties agree to attempt good-faith resolution of any dispute.

Any unresolved dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

1. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page with a revised effective date.

Your continued use of the Website following any update constitutes acceptance of the revised Terms.

1. Contact Information

If you have any questions regarding these Terms, please contact us:

Memoria Columbaria
(Memoria Columbaria SAC LLC)

📧 Email:
sales@memoriacolumbaria.com

📍 Head Office Address:
98 Jansen Ave, Essington, PA 19029

🇺🇸 U.S. Service Network:
17 locations throughout the United States

📞 Phone:
+1 888 357 0614

🌐 Website:
https://memoriacolumbaria.com